In today’s fast-paced work environment, effective communication and quick issue resolution are key to maintaining employee satisfaction and productivity. An Employee Query Ticketing System within an HRMS can significantly enhance these aspects. Here’s why this feature is a game-changer for businesses in growth phase.
The Problem with Email-Based HR Queries
Consider a rapidly growing tech company. As they expanded beyond 200 employees, managing HR queries via email became difficult:
- Delayed Responses: Employees wait for days or weeks for answers, increasing frustration and decreased productivity.
- Inefficiency: The HR team struggles to track and prioritize numerous email queries, often missing or delaying responses, leading to poor employee experience.
- Lack of Accountability: Without a centralized system, ensuring accountability and tracking query status becomes difficult leading to data loss.
The Solution: Integrated HR Ticket System, real Benefits and Cost saving
To address these challenges, the company implemented an integrated Employee Query Ticketing System within their HRMS, transforming their operations:
- Unified Interface: Managed all tasks on a single platform, reducing complexity.
- Enhanced Analytics: Provided insights into frequently asked questions for better decision-making, policy and process improvements.
- Cost Efficiency: Reduced need for additional software licenses and maintenance. Decreased the number of HR resources required to respond to queries. Previously, handling 100 queries per month at ₹1,000 per hour cost ₹50,000. A 30% reduction in handling time saved ₹35,000 monthly, or ₹4,20,000 annually, (which is cost saving for one FTE).
- Employee Engagement: Increased transparency and timely responses improved employee satisfaction and trust.
The Future with 360 Degree HR Tech
At 360 Degree HR Tech, we understand the importance of efficient query management and its ability to streamline HR operations and boost employee satisfaction.. We are in the process of building our HRMS and we would make Employee Query Ticketing System as an integrated feature.
As your business grows, managing employee queries efficiently is crucial. Our upcoming ticketing system will help build a robust knowledge base, automate responses, and provide valuable insights, reducing the administrative burden on HR teams and share valuable employee query insights.
Do you believe an Employee Query Ticketing System should be a core feature of HRMS software? Share your thoughts in the comments below and let’s continue the conversation!
Stay tuned for more updates on our upcoming launch.
#HRTech #EmployeeEngagement #HRMS #QueryManagement #BusinessGrowth
